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Warranty claim
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Warranty claim
Please complete the form below in case of a warranty claim. If the battery was sold more than two years ago, it is not covered by the warranty. In some cases the battery can be repaired. Please
click here.
Have you followed all the steps in our trouble-shooting document?
(Required)
Yes
No
What trouble shooting document?
First, go through all the steps with our
trouble shooting document
.
Did you order the product from this website?
(Required)
Yes
No
Please contact the point of purchase of your product. They will handle the warranty further.
Your order number
(Required)
This can be found in your mail
Purchase date
DD slash MM slash YYYY
Which product is it
(Required)
Battery
Outdoorbox
Battery charger
Battery charger for outdoorbox
Accessories, range extender or power bank
Please also send along the charger so we can rule out where the problem is.
Which battery
(Required)
12V07 AV li-ion battery (87 Wh) 12007AVREUA 7106623691274
12V18 AV li-ion battery (199 Wh) 12018REUA1A 7106623685884
12V35 AV li-ion battery (432 Wh) 12035AVREUA 7106623692165
12V50 AV l-ion battery (632 Wh) 12050AVREUA 7106623691977
12V70 AV li-ion battery (836 Wh) 12070AVREUA 7106623690703
12V100 AV li-ion battery (1,29 Wh) 12100AVREUA 7106623694312
12V140 AV li-ion battery (1,67 kWh) 12140AVREUA 7106623690710
12V190 AV li-ion battery (2,3 kWh) 12190AVREUA 7106623695753
24V50 li-ion battery (1,25 kWh) 24050REUA1A 7106623686690
24V70 li-ion battery (1,7 kWh) 24070REUA1A 7106623688342
24V100 li-ion battery (2,49 kWh) 24100REUA1A 7106623686799
36V70 li-ion battery (2,69 kWh) 36070REUA1A 7106623686157
Start Lithium battery (153 Wh) SB12V0470A 7106623694060
12V80 PRO LifePo4 (1,01 kWh) 12080RELIBTA 7106623692301
Serial number of the battery
(Required)
This is found on the side or bottom of the battery
Which outdoorbox?
(Required)
Outdoorbox 12.35 AV 12035ODBAV 7106623693063
Outdoorbox 12.50 AV 12050ODBAV 7106623694886
Outdoorbox 12.70 AV 12070REUBOX 7106623692813
Serial number of the outdoorbox
(Required)
Which battery charger?
(Required)
Charger 12.6V4A li-ion LC12V04REUA 7106623687574
Charger 12.6V10A li-ion LC12V10REAV 7106623693230
Charger 12.6V20A li-ion LC12V20REAV 7106623690727
Charger 12.6V35A li-ion LC12V35REAV 7106623690789
Charger 12.6V20A li-ion waterproof WC12V20REAV 7106623693155
Charger 12.6V35A li-ion waterproof WC12V35REAV 7106623685990
Charger 29.4V12A li-ion LC29V12REUA 7106623687970
Charger 29.4V20A li-ion (IP65) waterproof WC29V20REUA 7106623688649
Charger 42V20A li-ion (IP65) waterproof WC42V20REUA 7106623686188
Charger 16.8V8A Li-ion LC16V08REUA 7106623687918
Charger 16.8V25A Li-ion LC16V25REUA 7106623687925
Charger 16.8V20A Li-ion (IP65) waterdicht WC16V20REUA 7106623688205
Charger 14.6V3A Start LC14V03RESBA 7106623693926
Charger 14.6V20A LiFePO4 LC14V20REPR 7106623695746
Charger 14.6V20A LiFePO4 Waterproof WC14V20REPR 7106623696217
What charger for the outdoorbox?
(Required)
Charger 12.6V10A li-ion LC12V10REAVB 7106623693254
Charger 12.6V20A li-ion LC12V20REAVB 7106623692752
Charger 12.6V20A li-ion waterproof WC12V20REAVB 7106623693193
Select your accessories
Power Rebel 26K PWRREBEL26K 7106623692141
Power Rebel 48K PWRREBEL48K 7106623693841
Range Extender 12.6V13A DC12V13REPK 7106623691700
Range Extender 29.4V07A DC24V07REPK 7106623691915
Battery bag - S BAGSMALLREB 7106623691328
Battery bag - L BAGLARGEREB 7106623691632
Battery bag - XL BAGXLARGREB 7106623693292
Quick Connect 60A E-Motor EM12VXXREUA 7106623687239
Quick Connect 60A E-Motor Resettable EM12VRFREUA 7106623688243
Quick Connect 100A E-Motor EM24VXXREUA 7106623687284
Quick Connect 100A E-Motor Resettable EM24VRFREUA 7106623688304
NEW! Quick Connect FF - Universal QCFF12VREUA 7106623695715
Quick Connect Fishfinder-Outdoorbox FF12VXXPLUG 7106623689776
ANEN 50A Connector - grey 60050REEV1C 7106623686898
ANEN 50A Connector - blue 60050REEV1B 7106623692288
ANEN 120A Stecker - grey 60120REEV1C 7106623688571
USB Adapter Duo-Faston UA12V11REUA 7106623688113
USB Adapter Duo-M8 UA12VXXREUA 7106623688168
12V10A PWM Solar charge controller EPH12V10WAC 7106623687291
16V10A PWM Solar charge controller EPH16V10WAC 7106623687437
29V20A PWM Solar charge controller EPH29V20WAC 7106623689066
12V DC Stabiliser 3A OM121236WAL 7106623688021
12V DC Stabiliser 9A OM1212100WL 7106623694220
Anen PA-45 Connector XXPA45REUA 7106623695937
Rebelcell Beanie cap - Khaki BEKHAKIREACC 7106623688212
Rebelcell beanie cap- Heather BEGREYXREACC 7106623686997
Rebelcell beanie cap - Burgundy BEBURGUREACC 7106623687024
Boat-Sticker - S REBSTCKRS 7106623689684
Boat-Sticker - M REBSTCKRM 7106623692820
Boat-Sticker - L REBSTCKRL 7106623688663
Rebelcell Dry Bag 5L Yellow REBDR05LY 7106623691892
Rebelcell Dry Bag 15L Grey REBDR15LG 7106623691762
Rebelcell Dry Bag 40L Blue REBDR40LB 7106623690031
Multiple options possible
Please describe your problem in detail
Be clear and to the point. Rather give too much information than too little.
Upload one or more photos of the problem (if possible).
Photo 1
Max. file size: 128 MB.
Photo 2
Max. file size: 128 MB.
Photo 3
Max. file size: 128 MB.
What do you want us to do with the product if it is beyond repair?
(Required)
Return (at your own expense)
Disposal (in the case of lithium we highly recommend this)
Your name
(Required)
First name
Last name
Your phone number
Your e-mail
(Required)
0